Shipping Policy

At RueRuA, we carefully prepare each order for its journey to you. Please review the details below before placing your order.

Order Processing

Orders are processed within [3–7 business days], excluding weekends and holidays. Processing may take longer during launches, promotions, and holiday periods.

If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Destinations & Rates

We currently ship to [eligible destinations]. Available shipping methods and shipping fees are displayed at checkout before you complete your purchase.

Certain products, including perfumes, may have destination or shipping-method restrictions. Available delivery options will reflect any applicable restrictions.

Delivery Times

Estimated delivery time is [2–7 business days] after your order ships. Order processing time is separate from delivery time.

Delivery estimates are not guaranteed. Weather, carrier disruptions, and peak shipping periods may affect arrival dates.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take time to update after the carrier receives your package.

Shipping Address & Order Changes

Please confirm that your shipping address is complete and accurate before placing your order.

If you need to update your address or request an order change, contact us as soon as possible at [connect@ruerua.com]. We cannot guarantee changes once an order has been processed or shipped.

If a package is returned due to an incorrect address or unsuccessful delivery, please contact us to arrange next steps. Additional shipping charges may apply to reshipments and will be confirmed with you in advance.

Missing or Damaged Packages

If your tracking shows “delivered” but you have not received your order, please check around your delivery location and with household members or your building’s front desk. If you still cannot locate it, contact us so we can help investigate with the carrier.

If your order arrives damaged, please email us promptly with your order number and clear photos of the product and packaging. Keep all packaging while we review the issue and help arrange a resolution.

Contact Us

For shipping questions or assistance with your order, please contact [connect@ruerua.com].